In the present scenario of an intensely competitive market and constantly evolving technology and products, the abiding central focus continues to be the customer. Excellence in customer service is the most important tool for sustained business growth. ChargeTM has attached highest priority to customer satisfaction.
We collect only limited personal information from the new user that is necessary for us to provide you the efficient and satisfactory service.
At the time of registration:
At the time of registration, we collect and store your E-mail address and Mobile phone number as provided by you in our database.
We do not store the Delivery/Shipping address (Name, Address, City, State, Country and Postal code) and Phone Number at the time you make a payment towards your balance. We don’t store any credit/debit card information of the user. At the time of payment, user is redirected to the third-party website where user is required to provide the credit/debit card details. ChargeTM does not have any control of the information on the third-party website and does not take any responsibility for the misuse of the credit/debit card information provided by the user to the third party. At ChargeTM, we assure to protect your information and will not be distributed to any third party unless you explicitly consent to sharing this information.
We collect information from you passively:
We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
ChargeTM uses the collected information to provide you the user friendly, efficient, smooth and satisfactory service. We further use this information, to respond to your suggestions, feedback, and disputes if any and enforce Terms and Conditions of Service agreement. The information provided by you is used for following purposes:
We use the email address provided by you as an unique identifier or login id that helps us to identify your details for processing any information in relation with your account.
Contacting user in case of any account or payment related need.
Participation in any promotional campaign or content organized by us.
Processing request for subscription and/or un subscription for e-newsletter.
You are required to use password or security code with the provided login id to logon to our service in secured mode. As per Terms and Conditions of Service agreement, you are solely responsible to keep this password confidential and for all activities originated from the misuse of the password. Please change your password at regular internals to maintain its confidentiality.
This information allows us to address you in dignified and respectful manner.
The addresses are used to deliver the orders at the specified location in stipulated time and these addresses are further stored in your address book in our database for future use.
We use your phone number to keep you updated with your ChargeTM balance, sending you sms for new prepaid plans or vouchers, confirming your authenticity and updating you with latest news on ChargeTM.com
We don’t store any credit/debit card information of the user. At the time of payment while placing an order, user is redirected to the third-party website where user is required to provide the credit/debit card details. ChargeTM does not have any control of the information on the third-party website and does not take any responsibility for the misuse of the credit/debit card information provided by the user to the third party.
ChargeTM may share provided Personal Information with carefully screened third-party service providers for the sole purpose of providing you with the products, services and information you have requested. Examples of such third-party service providers are credit/debit card authorization companies, mobile operators and targeted advertisers. ChargeTM assures you that they do not store, retain or access your information except to provide our services to you and not for any other purpose.
ChargeTM keeps you informed about new features, products and promotions via email or sms. From time to time, you may receive information on carefully screened third parties whose products or services may be of interest to you.
ChargeTM may be required by law to disclose your Personal Information to proper law enforcement agencies; even if you requested that we don’t share your information. This information may be necessary to identify, contact or bring legal action against anyone who committed any offence as per stated laws and regulations.
If we merge with, or are acquired by another company, the resulting combined company will use the Personal Information you have provided as described in this policy. If we cease operation, your Personal Information may be transferred to and used by another company that offers similar or related products or services.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email [email protected] It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.